A fun fact for your shop

Create magic moments for your customers



Disney allows its employees to create “magic moments” for their guests. If an employee spots an opportunity to do something special for a guest, they’re authorised to do it without hesitation. It’s one of the small things that has made Disney a great success. Do you look for opportunities to create magic moments for your customers? Are your employees encouraged to do it too? It’s the small gestures that charm customers and keep them coming back.