In the previous post I promoted the idea of signing up with a virtual assistant in order to help you cope with those times when the administrative aspects of your screen shop become too much to handle. But let’s not be naïve about it — there is a downside. It’s a manageable downside but to ignore it is risky. I’m talking about the security of data passed between you and your virtual assistant.
I can best alert you to the issue by offering an excerpt from my book (as first published on my web site www.smallbusinesscharacters.com):
“Blind faith is not a good data-management strategy when working with a virtual assistant, particularly when the data may be sensitive. You risk exposure during transmission and after the assistant receives it. Exposure during transmission can be addressed by digital security measures to thwart hackers and other digital miscreants. The greater risk lies in placing your sensitive data in the hands of a recipient you haven’t met working in an environment you haven’t seen. You may have no reason to doubt his or her integrity, just as I had no reason to doubt my virtual assistant, but even then it would still be imprudent to throw caution to the wind.
While your virtual assistant may be the paragon of integrity, what if the person in the next cubicle has a grudge against the agency or your virtual assistant and exercises it by misappropriating your sensitive data? Your pricing or other financial data might turn up in your competitors’ inboxes. Far-fetched, you think? Not unless you’re absolutely confident of the agency’s security measures. And how are you going to know that from thirteen thousand kilometers away?
In addition to covert exposure of your sensitive data, you should be concerned about overt exposure. Haven’t we all accidentally pushed the wrong button at some time or another and sent something to where we shouldn’t have sent it? It’s possible that your virtual assistant may have built-in measures to prevent accidental mishandling of your data, but do you want to take that chance?
So does this mean that security concerns negate the benefits of engaging a virtual assistant? Not at all! If the work involves sensitive data there are precautions you can take.”