You may have bought into Symplicity Designs “Low Touch Economy” concept and are accordingly planning a transition. Or you may just be thinking ahead to re-opening your shop’s doors and operating as close as possible to the way you operated before. In either case, there are three important considerations. Quoting Symplicity Designs:
- Do you have projections? Will your customers re-engage? Have you asked them? Do you have an offering that is safe and profitable?
- Is your COVID-19 Operational Plan ready? Have you thought about workflow and congested work spaces? Are you ready to train your staff on hygiene and physical distancing? Do you know what PPE you should have? Do you have signage in place that will nudge the right behaviors?
- Are you able to communicate this to your colleagues and customers? Your supply chain is likely decimated. Movement of goods may be slow and expensive. Have you factored that in?”
#1 should be answered and settled before embarking on #’s 2 and 3 because, as Symplicity points out: “No customers, no business. It’s that simple.”