The business wisdom of Robert Townsend 50 years later

Robert Townsend was born 100 years ago this year. Fifty years ago this year he published his “World’s number one bestseller” crammed with great business advice.

Earlier this month I included from the book a passage about “Telephone Operators” in the Stanley’s Digital and Graphics blog. You can see it by clicking here.

The passage I want to show you is on page 171 and is very short but powerful:

“THANKS

A really neglected form of compensation.”