Robert Townsend was born 100 years ago this year. Fifty years ago this year he published his “World’s number one bestseller” crammed with great business advice.
Earlier this month I included from the book a passage about “Telephone Operators” in the Stanley’s Digital and Graphics blog. You can see it by clicking here.
The passage I want to show you is on page 171 and is very short but powerful:
A really neglected form of compensation.”